What action should an unarmed security officer take if they are unsure about a situation?

In uncertain situations, an unarmed security officer should seek assistance from a supervisor or law enforcement because they often have more experience and authority to handle potential threats or emergencies. This approach ensures that the situation is managed appropriately and safely, as supervisors and law enforcement personnel have the training and resources to assess and respond to the issue effectively.

Seeking assistance also enables the officer to stay within their scope of responsibility and act in accordance with protocols established by their employer or organization. This can help prevent escalation of the situation and minimizes risk to both the officer and the individuals involved.

By relying on the expertise of supervisors or law enforcement, the officer can contribute to a more coordinated response, ultimately enhancing safety and security. This action is aligned with professional best practices in the security field, emphasizing the importance of communication and collaboration when faced with uncertainty.